Privacy, Shipping and Return Policies
Last Updated: December 2025
In Focus Houston — Privacy, Shipping & Service Policies
In Focus Houston (“we,” “us,” or “our”) provides professional photography services and related products. This page explains how we handle personal information, fulfill orders, and manage returns.
Information We Collect
We may collect the following information when you contact us, request services, or place an order:
Name
Email address
Phone number
Order details or service requests
Product information related to photography projects
Any additional information you voluntarily submit
We collect only the information necessary to provide services and fulfill orders.
How We Use Your Information
We use the information you provide to:
Respond to inquiries and quote requests
Deliver photography services and products
Communicate about orders, proofs, and scheduling
Provide customer support
Improve our website and operations
We do not sell, rent, or share personal information for marketing purposes.
Information is only shared when required to operate our business (such as payment processing or shipping) or when required by law.
How Student Information Is Handled (School Photography)
For school photography services, we intentionally limit the handling of student data.
Orders sent for print production contain only internal job references such as pose numbers and product selections.
Student names or personal identifying information are not transmitted to the print lab.
Our lab partners manufacture photographs solely on our behalf and do not retain or use customer data.
We do not distribute or use family information for outside marketing.
Paper order forms are securely destroyed after processing.
Our workflow is designed to minimize data exposure and respect family privacy.
Third-Party Tools
Our website may use trusted third-party services (such as analytics or advertising platforms) that collect anonymous usage data through cookies to help us understand website performance.
Data Security
We take reasonable administrative and technical measures to safeguard information from unauthorized access, disclosure, or misuse.
Order Processing & Shipping
Processing Time
Orders for photography products are processed within 1–2 business days.
Shipping Method
Orders ship via FedEx Ground with tracking provided once shipped.
Domestic Shipping
We offer free shipping within the United States on eligible photography products marked for delivery.
International Shipping
International orders are available by custom quote only and may require additional transit time and documentation.
Commercial & Product Photography Deliveries
Shipping and any necessary return shipping associated with commercial or product photography projects are the responsibility of the client unless otherwise agreed in writing.
Return and Refund Policy
We want you to be satisfied with your purchase. Please review the guidelines below.
Eligibility for Returns (School Portrait Orders Only)
School portrait purchases may be returned within 7 days of delivery if you are not satisfied.
To be eligible:
A return request must be made within 7 days of receiving the order.
Items must be returned in original condition.
How to Request a Return
To initiate a return, contact us at:
Please include:
Customer name
School name (if applicable)
Order reference or envelope number
Reason for return
We will respond with return instructions.
Approved returns should be mailed to the address provided upon authorization in Houston, Texas, USA.
Refund Processing
Refunds are issued to the original payment method once the returned items are received and inspected.
Please allow 5–10 business days for processing after receipt.
Shipping Costs
Original shipping (if any) is non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Damaged Items
If your order arrives damaged, contact us within 48 hours so we can assist with a carrier claim and replacement if appropriate.
Commercial Photography & Custom Work
Commercial photography services, digital image licensing, and custom-commissioned work are non-returnable and non-refundable once client approval has been given and files have been delivered.
All such projects are approved in advance through a private proofing gallery prior to payment.
Artwork Shipping & Damage Claims
All artwork is professionally packed, insured, and shipped via FedEx.
If damage occurs during transit, claims must be filed with the shipping carrier.
Drop-Shipped Items
Some specialty items may ship directly from partner artists and may include separate handling instructions, particularly for international deliveries.
Your Rights & Choices
You may request to update or delete your personal information by contacting us below.
Contact Information
In Focus Houston
Email: info@infocushouston.com
By using our website or services, you agree to these policies.